Travelon® branded Anti-Theft bags and wallets have been manufactured to provide you with years of trouble-free use. Travelon warrants strictly to those original consumer purchasers, who for their own use or the use by another consumer end user, purchased a Travelon Anti-Theft bag and/or wallet (includes carry-on bags and toiletry kits) to be free from defects in material and workmanship up to two years from purchase for which the original consumers dated proof of purchase by an authorized seller is provided. In addition, the authentic Manufacture dated Label (as stated below) must be provided – without, the two year warranty will be voided.

All other Travelon® branded products (ex: travel accessories, waterproof, and packing items), including electronics, are warranted to be free from defects in materials and workmanship for 90 days from the date of purchase under the conditions described in this limited warranty statement.

This warranty does not cover damage resulting from wear and tear, misuse (ex: overstuffing), neglect, abuse (ex: improper care- call us first or see our FAQs if you aren’t sure how to clean it), alteration, attempted theft, or damage caused by airlines or common carriers. Please also note we don’t warranty your lock when you forget the combination. We don’t have a master code once you change it from the factory code

This warranty is limited to the retail value (or sale price) paid for the product. Travelon has the right to replace with the same or similar product, or provide credit up to the aforementioned value. No Cash Refund will be allowed. This warranty is also limited to original owner and original purchases from authorized sellers of Travelon products. The value does not include shipping costs.

Travelon does not make any implied warranties of merchantability or use for a specific purpose nor does the limited warranty apply to incidental or consequential damages. This includes but is not limited to, personal injury, property damage, loss of personal items, replacement costs, loss of income, or identity theft costs. Some jurisdictions do not allow limitations on incidental or consequential damages nor the extent of an implied warranty, so the foregoing may not apply to you.

If your Travelon product has a manufacturing defect and you wish to submit a claim, please contact TravelProductsHawaii@gmail.com and arrange to submit the following information:

1) Name, Address, Daytime Phone Number and Email

2) Photos of the issue and the entire handbag image

3) Photo of the Travelon authentic manufacture label (will be located inside the bag on either white/black label)

Important note: All items that are applicable for the 2-year bag warranty must include this authentic Manufacture Label photo in their claim. If the Manufacture Label has been removed from the item, then the 2-year bag warranty will be automatically void.

4) Provide proof of purchase receipt including date of purchase

Travel Products Hawaii will forward the manufacturer’s defect claim to Travelon’s main office to review the visual proof submitted by you to determine if a replacement will be provided. All manufacturer’s defect claims can take up to 14 business days to process. Travel Products Hawaii will follow up to notify the customer if Travelon has approved or denied the claim.

 

__________________________________________________________________________________________

 

Warranty and FAQs of all other branded products on Travel Products Hawaii website for US and Canadian Customers

All other branded products (ex: travel accessories, waterproof, and packing items), including electronics, are warranted to be free from defects in materials and workmanship for 90 days from the date of purchase under the conditions described in this limited warranty statement.

This warranty does not cover damage resulting from wear and tear, misuse (ex: overstuffing), neglect, abuse (ex: improper care- email us first or see our FAQs if you aren’t sure how to clean it), alteration, attempted theft, or damage caused by airlines or common carriers. Please also note we don’t warranty your lock when you forget the combination. We don’t have a master code once you change it from the factory code

This warranty is limited to the retail (or sale price) value paid for the product. Travel Products Hawaii has the right to replace with the same item only or provide credit up to the aforementioned value –no cash refunds will be allowed. The value does not include shipping costs.

Travel Products Hawaii does not make any implied warranties of merchantability or use for a specific purpose nor does the limited warranty apply to incidental or consequential damages. This includes but is not limited to, personal injury, property damage, loss of personal items, replacement costs, loss of income, or identity theft costs. Some jurisdictions do not allow limitations on incidental or consequential damages nor the extent of an implied warranty, so the foregoing may not apply to you.

If your product has a manufacturing defect and you wish to submit a claim, please contact TravelProductsHawaii@gmail.com and arrange to submit the following information:

1) Name, Address, Daytime Phone Number and Email

2) Photos of the issue and the entire item image

3) Provide proof of purchase receipt including date of purchase.

Important note: All items must have proof of purchase including the date of purchase. Any item(s) without proof of purchase will automatically void the 90 day manufacturer’s warranty.

Travel Products Hawaii will forward to the manufacturer’s main office to review the visual proof submitted by you to determine if a replacement will be provided. All manufacturer’s defect claims can take up to 14 business days to process. Travel Products Hawaii will follow up to notify the customer if the manufacturer has approved or denied the claim.